What to Ask Before Hiring a Web Developer

Essential questions to find the right developer for your project

Getting It Right

Hiring the wrong web developer can cost you time, money, and frustration. The right developer becomes a valuable partner who helps your business succeed online.

These questions will help you evaluate developers and make an informed decision. Don't be afraid to ask — good developers welcome these questions.

Experience & Expertise

"How long have you been developing websites?"

Experience matters, but it's not just about years. Look for relevant experience with projects similar to yours.

"Can you show me examples of similar projects?"

Ask to see work that's similar in scope, industry, or functionality to what you need. Pay attention to design quality, functionality, and how the sites perform.

"What technologies do you specialise in?"

Make sure their skills match your project needs. Be wary of developers who claim to be experts in everything.

"Do you work alone or have a team?"

Understand who will actually be working on your project and what happens if they're unavailable.

Process & Communication

"What's your development process?"

Look for a clear, structured approach. Good developers can explain their process in plain English.

"How do you handle project communication?"

Understand how often you'll get updates, what format they'll take, and how quickly they respond to questions.

"What do you need from me during the project?"

Know what's expected of you — content, feedback, decisions, approvals. This affects timeline and success.

"How do you handle changes or additional requests?"

Changes are normal, but understand how they're managed and priced.

Technical Considerations

"Will my website be mobile-friendly?"

This should be standard, but confirm it's included, not an extra cost.

"How will you ensure my site is secure?"

Look for specific security practices, not just vague assurances.

"What about search engine optimisation (SEO)?"

Understand what basic SEO is included and what might cost extra.

"How fast will my website load?"

Site speed affects user experience and search rankings. Good developers consider this from the start.

"Will I be able to update content myself?"

Clarify what you can update independently and what requires developer assistance.

Business & Legal

"What are your payment terms?"

Understand the payment schedule. Avoid developers asking for 100% upfront.

"What happens if you can't complete the project?"

Know your options if things go wrong. Good developers have contingency plans.

"Who owns the website code and content?"

Ensure you'll own your website and can take it elsewhere if needed.

"Do you have professional indemnity insurance?"

This protects both of you if something goes wrong.

"Can you provide references from recent clients?"

Speaking to past clients gives valuable insights into working with the developer.

Ongoing Support

"What support do you provide after launch?"

Understand what's included and what costs extra. All websites need occasional updates and fixes.

"How quickly do you respond to support requests?"

Know what to expect for response times, especially for urgent issues.

"What if I need changes or new features later?"

Confirm they'll be available for future work and understand their pricing for additional work.

"Do you provide training on using the website?"

Make sure you'll know how to use and maintain your new website.

Warning Signs to Avoid

Vague or evasive answers: Good developers can explain their work clearly.

Pressure to sign immediately: Quality developers don't need high-pressure sales tactics.

No portfolio or references: Everyone has to start somewhere, but you need to see evidence of their work.

Unrealistic promises: Be wary of guarantees about search rankings or overnight success.

Extremely low prices: Quality work takes time. If the price seems too good to be true, it probably is.

Poor communication: If they're hard to reach or unclear during the sales process, it won't improve during the project.

No written contract: Always get the scope, timeline, and costs in writing.

Making Your Choice

The cheapest option is rarely the best value. Consider:

Trust your instincts. If something feels off during the initial discussions, it's unlikely to improve during the project.

Final Tips

Get multiple quotes: Compare at least 2-3 developers to understand the market.

Check their own website: If their own site is poor, that's a red flag.

Start with a small project: If unsure, begin with something small to test the relationship.

Read the contract carefully: Make sure you understand all terms before signing.

Plan for the long term: Choose someone you'd be happy to work with for ongoing support and future projects.