Privacy Policy

1. Overview

This Privacy Policy explains how Ingeniix ("we", "us", "our") collects, uses, and protects your personal information when you use our website or services. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

Key Points:

• We only collect information necessary to provide our services
• We never sell or share your personal information with third parties for marketing
• You have rights regarding your personal information
• We use industry-standard security measures

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number
• Project Information: Details about your project requirements
• Communication Records: Emails, messages, and call notes
• Payment Information: Billing address (payment processing handled by third parties)

2.2 Information Automatically Collected

• Technical Information: IP address, browser type, device information
• Usage Information: Pages visited, time spent on site, referral sources
• Cookies: Essential cookies for website functionality (see Cookie Policy)

2.3 Information We Don't Collect

• Sensitive personal information (health, financial details, etc.)
• Information from social media unless you explicitly share it
• Tracking across other websites

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Providing web development and software services
• Communication: Responding to enquiries and project updates
• Project Management: Managing timelines, deliverables, and requirements
• Support: Providing ongoing maintenance and support

3.2 Secondary Purposes

• Website Improvement: Understanding how visitors use our site
• Business Development: Improving our services based on feedback
• Legal Compliance: Meeting tax, accounting, and legal requirements

3.3 Legal Basis (Privacy Act 2020)

• Consent: When you contact us or use our services
• Contract Performance: To deliver agreed services
• Legitimate Interest: Website analytics and business improvement
• Legal Obligation: Tax records, business compliance

4. Information Sharing and Disclosure

4.1 We May Share Information With:

• Service Providers: Hosting providers, email services (under strict confidentiality)
• Professional Advisors: Accountants, lawyers (when necessary)
• Legal Authorities: When required by law or court order

4.2 We Never Share Information For:

• Marketing by third parties
• Data broking or selling
• Advertising networks
• Social media tracking

4.3 International Transfers

Some service providers (e.g., cloud hosting) may be located overseas. We ensure appropriate safeguards are in place for any international data transfers.

5. Data Storage and Security

5.1 Security Measures

• Encryption: Data transmitted over HTTPS/SSL
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and software updates
• Backup Security: Encrypted backups with restricted access

5.2 Data Retention

• Active Projects: Duration of project plus 2 years
• Enquiries: 2 years from last contact
• Financial Records: 7 years (IRD requirement)
• Website Analytics: 26 months maximum

5.3 Data Breach Response

In the unlikely event of a data breach, we will:

• Assess and contain the breach immediately
• Notify affected individuals within 72 hours if required
• Report to the Privacy Commissioner if legally required
• Take steps to prevent future breaches

6. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

6.1 Access Rights

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)

6.2 Control Rights

• Withdraw Consent: Stop marketing communications (if any)
• Data Portability: Receive your data in a common format
• Restrict Processing: Limit how we use your information

6.3 How to Exercise Your Rights

To exercise any of these rights:

• Email us at: privacy@ingeniix.com
• Use our contact form with "Privacy Request" as the subject
• We will respond within 20 working days
• Identity verification may be required

7. Cookies and Tracking

We use minimal cookies for essential website functionality. See our Cookie Policy for detailed information.

7.1 Analytics

We may use privacy-focused analytics to understand website usage. This data is:

• Anonymized and aggregated
• Not linked to personal information
• Used only for website improvement

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email (if we have your contact details)
• Maintain previous versions for reference

10. Complaints and Disputes

10.1 Internal Complaints

If you have concerns about how we handle your personal information:

• Contact us at: privacy@ingeniix.com
• We will investigate and respond within 20 working days
• We will work with you to resolve any issues

10.2 External Complaints

If you're not satisfied with our response, you can complain to:

• Office of the Privacy Commissioner
• Website: privacy.org.nz
• Phone: 0800 803 909
• Email: enquiries@privacy.org.nz

11. Contact Information

This Privacy Policy is written in plain English to be easily understood. If you need clarification on any point, please don't hesitate to contact us.